Machines, dust and ear defenders
A mitre saw, a planer or the extraction running, and you won't hear it. Pick it up with glue on your hands and you regret it.
Answering service for carpenters and joiners
Call answering for carpenters and joiners that takes the call while the saw's running.
Hanging doors on site or cutting a staircase string in the workshop, stopping to answer means stopping the job. Trade Receptionist answers in your business name, takes down what the customer wants made or fitted, and texts you the enquiry.
14-day free trial. No charge today. Cancel anytime.
Why carpenters and joiners miss good work
Most joinery enquiries are bespoke. They need a conversation, and the phone always goes mid-cut.
Bespoke work needs detail
Fitted wardrobes, alcove units, a new staircase. You need the room, rough sizes and what they are after before a visit is worth making.
"When can you start?"
Customers want a date. Promising one on a rushed call from site is how diaries get overbooked and customers get let down.
Trade and domestic calls mixed together
A builder after a second-fix carpenter and a homeowner wanting a door hung need different answers. On voicemail they sound the same.
Example calls
How it handles joinery calls
Three calls a carpenter or joiner gets. Written examples to show the flow, not real customer recordings.
Example call
Fitted wardrobes in an alcove
You're in the workshop on a batch of doors.
- CallerWe'd like fitted wardrobes either side of the chimney breast in the main bedroom.
- ReceptionistTakes the address, which room, any rough sizes they have and the style they are after. Offers a slot to come and measure up if your diary is connected.
- You getThe enquiry and the measure-up booked, if you use a diary.
Example call
A door that sticks
A damp week in October.
- CallerOur front door's sticking at the top since the weather changed.
- ReceptionistTakes the details and when they are in, and gives your guide price for an adjustment if you have set one.
- You getA quick job you can fit in around the bigger ones.
Example call
A builder looking for a second-fix carpenter
A main contractor rings mid-afternoon.
- CallerWe need a carpenter for second fix on four houses from next month.
- ReceptionistTakes the company, the site location, what is needed and the dates, and the best contact to ring back.
- You getA trade enquiry with enough detail to price it.
Set up for how you take on work
Site work, workshop work, domestic and trade. It follows the rules you give it.
Say what you make and fit
Doors, kitchens, stairs, fitted furniture, first and second fix. It won't book work you don't take on.
No start dates you have not agreed
It only offers times from your diary and never promises a start or finish date you have not given it.
Measure-ups in your diary
Connect Google Calendar, Outlook or iCloud and measure-up visits book into your free slots.
Your number, unchanged
Divert the calls you can't answer. Customers and contractors keep ringing the number they already have.
Plans start at £49 a month plus VAT, sized by how many calls you get, with a 14-day free trial and no setup fee. Compare plans and what each includes.
Questions carpenters and joiners ask
Can it take measurements over the phone?
It notes any sizes the caller gives, which helps you decide whether a visit is worth it. It isn't a substitute for measuring up yourself, and it doesn't pretend to be.
Will it promise customers a start date?
No. It only offers times that are free in your diary for a visit, and it never promises a start or completion date you haven't given it.
Can it handle calls from builders as well as homeowners?
Yes. It takes the job details whoever is calling. For a contractor it notes the company, the site and the dates they mention, so you can price the work.
I split my time between site and the workshop. Does that matter?
No. The calls you miss divert to it wherever you are, and you get the summary on your phone either way.
Finish the cut. The enquiry is already written down.
Try it free for 14 days on the calls you currently miss.
14-day free trial. No charge today. Cancel anytime.